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Step-by-step guides and manuals to fit your Locinox hardware right the first time.
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Delivery times, shipping options, returns and after-sales service at a glance.
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Check what your warranty covers and register your product in a few minutes.
Knowledge & support
Guides, training and service information to help you install, use and maintain your Locinox gate hardware.
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Stuck on an installation or not sure which product fits your gate? Our support team knows the hardware inside out and gets you moving again.
Gate Closers
After installing the gate closer it is difficult to open the gate
There are 3 possible causes. First, the type of gate closer might be too powerful for the gate on which it is installed. Check the table indicating which gate closer to use in which situation.
The second possibility is the use of the wrong kind of brackets during installation.
Thirdly, make sure you observe the correct maximal or minimal distances.
Watch the installation video or check the assembly instructions on the product pages.
My gate closer does not close completely or is stuck in its position
This issue can have various causes. Do not hesitate to consult the manuals and installation videos on the product pages of our website. These are some of our suggestions:
Start by checking the conditions that must be respected before and during the installation. Bad functioning of a gate closer is mainly caused by the wrong configuration, or by not respecting the distance between the pivoting points. Read the available manuals or watch the installation videos.
Check if the correct gate weights or dimensions have been confirmed. Read the manual or watch the installation video.
Reset both speed and final snap to zero and start to define the operation of the gate closer to your wishes. Adjust speed first and the final snap second.
Do you have a retro fit gate closer? Verify how much force you need to close the gate manually. The gate should operate smoothly before installing a gate closer. Difficulties closing and opening of a gate are often caused by wrongly adjusted or poorly maintained hinges.
My gate closes too slowly, or too quickly
Adjust the speed and/or the latching action of the gate closer. Watch the installation video or check the assembly instructions on the product pages.
I have a maglock combined with a gate closer. I want my gate to close softly
Adjust the speed and latching action of the gate closer. When using Maglocks the final snap of the gate closer should be put at zero and speed at moderate level. Watch the installation video or check the assembly instructions on the product pages.
What is the possible distance between post and gate with tiger and MAMMOTH -180 gate closers?
The distance between the post and the gate is adjustable with both gate closers:
Tiger: between 10 and 25 mm
Mammoth-180: between 15 and 35 mm
There is oil on the housing of my gate closer
Because of the default double sealing on all Locinox gate closers, leakage is practically impossible. It is possible that some oil was left from the assembly, nevertheless we thoroughly clean every gate closer. The oil can easily be swept off with a dry cloth. If after a while oil reappears, you should certainly contact your installing partner, or us.
( Elektromagnetic ) locks
Can I use the same key for keydrop and my other lock?
To use keydrop you need the 37 mm half cylinder key. Depending on the type of lock, you can obtain the matching 46 or 54 mm cylinder (keyed alike). The longer cylinders cannot be provided with the same key.
What does ‘keyed alike’ mean?
Same type cylinders open up with the same type of key. Cylinder type x is thus opened with key type x.
Is the key for 3012-54-std-gsz also fit for 3012-60-std-gsz?
No. These cylinders have a different length. The following cylinders are interchangeable: 37, 46 and 54 mm. Same for 60 en 80 mm cylinders. From 60 mm we use a 5 pin coding (as opposed to 4 pin coding for shorter versions).
How can I open a kidloc safety lock?
For safety reasons 2 actions must be implemented: keep on pushing on one out of three buttons and give kidloc a quarter turn at the same time.
Hinges
Where can I find the weight schedules for the hinges?
Our weight conditions and recommendations are on the product page of our website next to the drawings or in our product catalogue. The weights are calculated with safety margin 5 and only apply when the gate width is smaller or equal to twice the hinge distance. If your gate dimensions are beyond these, please contact the customer service to get a specific solution.
Which Safety Factor Is Used To Calculate The Maximum Weight?
The allowed gate weights were calculated with safety factor 5. Safety factor 3 is standard, but thanks to locinox’s high quality we can increase it to factor 5. The mentioned weights only apply when the distance between the hinges is larger than half the width of your gate.
Electradrop dropbolts
How long does it take for the dropbolt to move?
Electradrop reacts immediately upon unlocking. If a pulse signal is given, electradrop waits maximum 3 seconds after ending of the signal to lock. In case of a constant signal it immediately goes down.
My electradrop does not work
Be sure that the grey wire gets a +24v signal. If electradrop is supplied correctly and the grey wire is held against the ‘+’ of the supply source, the latch must react.
What is the maximum power resistance of electradrop?
All our products are developed to resist to heavy loads. Electradrop works perfectly well with a 500 kg compression force (with fully open latch and a minimum locking of 35 mm).